Returns & Exchange Policy

30-Day Returns & Exchange Policy

We want you to be completely satisfied with our fine jewelry.  

  • You can return or exchange your order within 30 days from the delivery date
  • Shipping charges are not refunded in the return
  • All returned items must be undamaged in the original packaging, along with the original certificates
  • There must be no scratches, marks or signs of wear on the item
  • Items must not have been altered in any way
  • Items that are received which have been worn, damaged, or altered will not be refunded

Return Shipping

  • Return your order in the original packaging
  • All ORIGINAL Diamond Certificates or GRA Certificates of Authenticity MUST be returned. Any package missing the original certificate(s) will be charged a fee of $200.00 per certificate with no exceptions.
  • Please remove all previous shipping labels and markings on the exterior of the box
  • Buyers are responsible for the return shipping cost. We do not accept C.O.D. deliveries
  • Ship your package via US Postal Service (USPS) Priority Mail to
Email for destination shipping address
  • Email the tracking receipt number to
*Sanguine Gem Stones reserves the right to refuse any returns, as well as make changes to our return policy at any time. It is the customer's responsibility to review all store policies before placing an order or submitting a return request*